Online ISSN: 2519-9722 | Print ISSN: 2522-6789
Volume 5 Number 5 May 2020
OPERATIONS MODERNIZATION STRATEGIES AND SERVICE DELIVERY AMONG NON-COMMERCIAL STATE OWNED ENT ITIES IN KENYAPages: 75-86
Authors: Norbert Ouma Ondenge*, Peterson Obara Magutu, Richard Nyaanga Ongeri
Purpose: Modern and robust operations modernization strategies are required to turn around or improve the efficiency of such non-commercial state owned entities. The study therefore aims to fill the gap by establishing the modernization strategies commonly used by non-commercial state owned entities in Kenya. Design/Research method: In conducting this study, descriptive design was adopted. The study relied on both primary and secondary data. Data analysis used both inferential and descriptive statistics. Finding: In order to achieve excellence in service delivery, the firms need to adopt strategies on operations modernization. From the research findings in this study, there is a positive relationship between the operations modernization strategies and the service delivery. Limitation: The study was able to establish the impact of such studies on the service delivery but there could be other factors such as legislation, political interference and funding constraints that would impact service delivery which need to be studied together with the identified operations modernization strategies. Implication: Improved service delivery measured by the customer satisfaction and the reduced number of customer complaints show could among other factors be influenced by modernization of operations.
THE CHANGING INFORMATION NEEDS OF PATRONS AND IT’S AFFECT IN THE ACQUISITION OF INFORMATION RESOURCE DEVELOPMENT POLICY IN ACADEMIC LIBRARIESPages: 65-74
Authors: Abdulsalami T. Lucky*, Adeh, Rebecca
This research x-ray the Policy in the Information Resource Acquisition in Academic Libraries in Nasarawa State. To carry out the objectives of the study, five research questions were drawn. Survey research method was adopted for the study while structured questionnaire was the instrument used for data collection. The instruments collected were statistically analyzed using descriptive method. The respondents were asked the following questions: the extent of coverage in the policy, implementation and evaluation of the policy. The findings revealed that only three out of the five academic libraries studied have a written information resource development policy. Also the finding revealed that the Information Resource Development Policy of the Academic libraries in this libraries contain components of information resource development policy and this components is extensively covered in the development of their resource. However, the study further revealed that not all the acquisition librarians are aware of the year of establishment of the policy and how frequently it is revised. It was also discovered that the information resource development policy of the libraries with written policy is fully guided for resource development and the changing information needs of patrons have to some extent affected the implementation of the policy. The authors recommend that standard, written and functional Information Resource Development Policy be put in place to help the library in the selection, acquisition and management of information resource in order to meet the aims and objectives of the libraries and institutions at large.