Online ISSN: 2519-9722 | Print ISSN: 2522-6789
Volume 4 Number 1 January 2019
THE ROLE OF PUBLIC LIBRARY RELATION SERVICES IN THE PROMOTION OF WOMEN ENTREPRENEURSHIP IN NSUKKA LOCAL GOVERNMENT AREA OF ENUGU STATEPages: 08-24
Authors: Abdulsalami T. Lucky, Obiosio, Mariam I
The study examined the role of public library services in the promotion of women entrepreneur in Nsukka Local Government Area of Enugu State. To achieve the objective of the study, five research questions were raised such as: what are the sources of business information for rural entrepreneurial development in public library?, what are the extents of public library services used for entrepreneurial development?, extent of satisfaction with public library services on business information by rural entrepreneurs?, what are the impacts of public library services on rural entrepreneurial development?, what are the challenges faces by public library entrepreneur users?. Relevant literatures were reviewed. The research adopted a survey research method and a random selection of the women entrepreneurs were selected to represent the various women entrepreneurs in Nsukka Local Government Area of Enugu State. Therefore to get the views from respondent, a set of 176 questionnaires were distributed and 153 were retrieved and deemed appropriate for analysis. Data collected was analysed using frequency distribution table with percentages. Public library services usage/patronage is prevalent among women entrepreneurs and it is recommended that Public libraries should be stocked with up-to-date information resources to encourage users while obsolete resources weeded. Electronic resources should be included, Network and related online facilities should be made available in the library to attract more information seekers and users (women entrepreneurs) since the need for connectivity can no longer be ignored in this era of information and communication technology, There should be new services to attract more users(women entrepreneurs); and the physically challenged people should also be taken into consideration and to also recruit more qualified librarians to enhance library services, Public libraries should organize sensitization programs to attract more users to the library including those with no formal education; while factual information is disseminated to users. Adequate fund should be provided by government while solicitation of funds could be made from library friends for the smooth running of the library and be ensured that the funds are judiciously used for the intended purpose.
EFFECT OF PRODUCT INNOVATION ON CUSTOMER SATISFACTION: AN OVERVIEW OF INSIGHT INTO NIGERIAN SERVICE MARKETPages: 1-7
Authors: MAJEKODUNMI Samuel Ayodele, OGINNI, Babalola Oluwayemi
The objective of this study was to gain an insight into service innovation dimensions that affect customer’s satisfaction in the service industry. Some service innovation dimensions were selected to be tested in First Registrars operations and its relationship with customers in order to explore the relationship between service innovation and customer satisfaction. Findings showed that service innovation affects customer’s satisfaction when customers were satisfied in relation to their expectations being met or surpassed. Finally, recommendations were made. Topmost among the recommendations was that service providing firms should innovate so as to meet customers’ expectations and if possible surpassed them.