Online ISSN: 2519-9730 |
Print ISSN: 2523-0565
Evaluation of the Effects of E-HRM on Customer Deposits in Selected Deposit Money Banks in Nigeria
Authors: J.O. Adewoye Oni, Babatunde Olugbenga
This study examined the impact of E-HRM on the customer deposits of selected deposits money banks in Nigeria. The primary source was explored to collect information on determinants and the challenges of adopting E-HRM by the sampled banks while secondary data were through the annual financial reports of selected banks. Panel data regression analysis technique was employed to estimate the empirical models of the study. The study revealed that there is a positive effect of E-RECRUIT, TRAIN E-COMP, and E-BENEF on CUSTDEP (?=0.01487; 0.12253; 0.00379; 0.06554; t=0.034; 0.000; 0.001; 0.011 <0.05). also E-SELEC and E-EVAL had positive significant effects on CUSTDEP (?=0.00295; 0.001264 t=0.019; 0.000 <0.05). Based on the empirical findings, it is now concluded that E-HRM had positive significant impact on customer deposits in deposit money banks in Nigeria. Also, Information security, ICT infrastructure, inadequate technical and operational skills within the banks, and levels of computer literacy of the users are the major challenges of Human resource management in Nigeria. It is recommended that banks should improve on their incentives to their staffs so as to facilitate higher employee performance in Nigerian Banking sector. Also, Individual and Human resources activities should be within the context of and accompanied by strengthening of organizations and systems that will ensure the sustainability of activities, outputs, and outcomes.